Warranty

WARRANTY STATEMENT

Verosol has a long tradition of manufacturing and supplying premium-quality internal blinds around the world. Verosol blinds come with a three (3) year basic warranty across the entire range of products, covering component failure and manufacturing issues. These warranty conditions supersede all previous and existing materials relating to warranties published by Verosol.

WARRANTY

Verosol provides a three-year manufacturer’s warranty for all end products manufactured by Verosol as well as for controls and switches, provided they have been installed and used in accordance with the instructions. The warranty covers component failure and manufacturing issues. During the warranty period, defects that fall under the scope of the warranty will be repaired free of charge. Incorrect installation, misuse, alterations and repairs to the product not carried out by Verosol, improper cleaning, outdoor use, treatment with chemically aggressive agents, and external influences (incl. damage, insects, polluted condensation) do not fall within the scope of the warranty. The warranty is provided per product.

THE WARRANTY DOES NOT COVER:

  • The cost of access equipment (e.g. scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs.
  • Products that are requested outside recommended sizes published in the Verosol pricelist.
  • Any conditions caused by normal wear and tear.
  • Alterations and repairs to the product carried out by a distributor/specialist, water damage, accidents, misuse, or incorrect installation.
  • Exposure to the elements (sun damage, wind or rain), discoloration over time.

WHAT THE WARRANTY COVERS

This warranty covers the repair or replacement of any defective material or component in Verosol blinds. Verosol provides a manufacturer’s warranty that your Verosol blinds will be free from defects in material and workmanship for a maximum of three (3) years from the date of Verosol invoice. You are also entitled to have the product repaired or replaced if the product is defective. Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. This warranty is valid when payment for the Verosol product has been made in full and proof of purchase is provided to Verosol.

WARRANTY CLAIM PROCEDURE

If you need to make a warranty request you can do so by contacting the Verosol distributor from whom you purchased the product.

                                                                            IMPORTANT INFORMATION FOR YOU AND YOUR CUSTOMER

 

V-shaped Sagging of Fabrics
Large-width roller blinds larger than 2400 mm and/or longer than 3000 mm, could show the effect of V-shaped sagging. This effect is predominant in all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.

 

Patterns
Textured or directional fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist. You should expect to see variations of up to 30 mm in the direction of the pattern from one side of the blind to the other.

 

Light Gaps
All roller blinds allow light to pass around the sides of the fabric (even when black-out fabric is used). This is because the overall width of the blind including its brackets is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting. However, the only way that light gaps can truly be minimized is to use hardware systems that utilize side channels.